Refund and Returns Policy

Introduction

At Vespera Clothing, we strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the conditions under which we accept returns, issue refunds, and handle exchanges.

Returns

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging with tags still attached.
• Accompanied by a receipt or proof of purchase.

Return Process

1. Contact Us: Please email us at vesperaclothing@gmail.com within 14 days of receiving your order to initiate a return. Provide your order number and the reason for the return.
2. Approval: Once your return request is approved, you will receive instructions on how to send the item back to us.
3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Conditions for Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Partial Refunds

Partial refunds may be granted under the following circumstances:

• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned more than 14 days after delivery.

Exchanges

Eligibility for Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at vesperaclothing@gmail.com with your order number and details of the defect or damage.

Non-Returnable Items

Certain items are exempt from being returned, including:

• Gift cards
• Sale items (unless defective or damaged)
• Intimate or sanitary goods

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at vesperaclothing@gmail.com.